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FAQs

Why has this website been set up?
This website has been set up to provide information about Paediatric Therapy Services including; what to expect, contact details and resources. It can be accessed by parents and carers, children and young people, health, social care and education professionals and the general public.

Who can be referred?
The Paediatric Therapy Service provides therapy for children aged 0 to 16 years (or 19 years if in specialist education) and who meet our criteria.

Who can make a referral?
Anyone can make a referral to our service. Most of our referrals come from General Practitioners (GP’s), Health Visitors, school staff and Community Paediatricians.

How do I make a referral?
You will need to complete a referral form and send it to the relevant team in your area.

How can I get a referral form?
Referral forms can be found via our referral information page.

Where do I send referrals?
See the Contact Us section for address details.

Do I have to pay for your service?
No, our service provides input as part of the National Health Service (NHS).

Where will my child be seen?
We will arrange to see your child in the most appropriate setting – this may include one or more of the following:

  • Health Centre
  • Home
  • School
  • Playgroup or Nursery
  • Hospital
  • Child Development Centre.

What happens if my child’s referral doesn’t meet criteria?
The person who made the referral will be notified. You may contact your local department if you would like to further discuss this with a Therapist. We would recommend you look at our ‘Resource Tool Finder’ section to find handouts and information related to your child’s needs.

If my child’s referral meets criteria, what can I do whilst I wait for an appointment?
Have a look around this website. Use our ‘Resource tool finder’ to find useful handouts and information.

How long will I have to wait for an initial appointment?
This depends on the number of clients already receiving input and on the number waiting for an initial appointment. This will vary from clinic to clinic.

My child has been on the waiting list for some time, when will he/she be seen?
This depends on the number of clients already receiving therapy and on the number waiting for an initial appointment. This will vary from clinic to clinic.
Please contact your local therapy department to enquire about waiting lists. Telephone numbers can be found in the Contact Us section.

Where do I go for my child’s appointment?
This will be confirmed over the telephone or by letter. If your child is going to be seen in school, it may be that you hear from the school about your child’s appointment’

How long will my appointment last?
This will depend on what assessment your child needs. Appointments usually last between 40 minutes and 60 minutes. Contact your local Therapy Department for further details.

Who do I call if I need to check an appointment date or time?
Contact your local Therapy Department. Telephone numbers can be found in the Contact Us section.

Can I cancel my appointment if I can no longer make it?
Yes, please try to give the Therapist as much notice as possible as there is a high demand for appointments. We understand this is not always possible so please contact us as soon as you can.

Who will be my child’s Therapist?
Contact your local Therapy Department. There may be the name of your current Therapist on a recent report or appointment letter.

What will happen after the appointment?

  • The Therapist will provide you with verbal feedback, a written report or a target sheet.
  • The Therapist may need to see your child again; this may be for further assessment, a review appointment or therapy.
  • The Therapist may ask if another person can see your child, for example another health professional (Therapist, Paediatrician) or from the wider team e.g. Educational Psychologist.
  • The Therapist may decide your child does not need further advice or therapy at this time and they will be discharged with advice.

Do you provide interpretation services?
Yes, please let us know in advance if an interpreter is needed at your child’s appointment.

Who do you liaise with?
Our therapies team works in partnership with the child and their family/carers. We work closely with any professional who has a shared responsibility for meeting your child’s needs such as nurseries, schools, health and social care professionals.

I want to give a compliment, how can I do this?
Please contact your local Therapies Department.

I want to make a complaint, how can I do this?
Please contact your local Therapies Department.

in association with Frank Health